Metered taxi and e-hailing associations in Gauteng are taking steps to formalize the industry in an effort to protect both operators and passengers. This comes after weeks of protests over what drivers describe as exploitative working conditions and unfair competition.
The South African Meter Taxi and E-hailing Association (SAMTEA) has been at the forefront of these efforts, engaging with government officials to establish a clear regulatory framework. Speaking in an interview, SAMTEA chairperson Sibongiseni Shange emphasized the need for industry-wide transformation.
Calls for Regulation and Compliance
Shange explained that the push for formalization stems from resolutions made in 2020, where the South African National Taxi Council (SANTACO) was recognized as the apex body representing all taxi sectors, including minibus taxis, metered taxis, e-hailing services, and cross-border transport.
“We need to formalize, unite, transform, and corporatize the industry,” Shange said. “Right now, we are waiting for the Department of Transport to finalize regulations. Once signed, we can move forward with structuring the sector properly.”
A key concern is the lack of oversight, which has led to violence, safety risks, and an oversaturation of vehicles. Shange stressed that operators must comply with legal requirements, including proper permits, to ensure accountability.
Challenges with Foreign E-hailing Platforms
One of the major issues raised was the operational model of international e-hailing companies, which Shange argued was not designed for South Africa’s taxi industry.
“The system was never built for taxis—it was meant for people with cars looking to make extra money,” he said. “But here, drivers rely on this as their primary income. The influx of unregulated vehicles has driven down earnings, leaving many frustrated.”
He also highlighted concerns over foreign-owned platforms bypassing local regulations, leading to an unsustainable imbalance between supply and demand.
Collaboration with Government and Traditional Taxis
To address these challenges, SAMTEA has been working closely with Gauteng’s Department of Transport, including engagements with the MEC. A joint committee has been established to assist in formalizing the sector.
Shange also acknowledged past tensions between metered taxis, e-hailing drivers, and traditional minibus taxi operators but emphasized the need for unity. “We can’t keep fighting among ourselves. The solution must come from collective action,” he said.
Hope for the Future
Despite the hurdles, Shange expressed optimism about progress, noting that similar formalization efforts are underway in seven other provinces.
“The government has been receptive, and we are educating provinces on implementing these resolutions,” he said. “This isn’t just about control—it’s about sustainability, growth, and ensuring drivers can earn a living.”
As the industry awaits regulatory approval, stakeholders remain hopeful that formalization will bring much-needed stability to South Africa’s taxi and e-hailing sectors.